What connects Customer happiness and Technology?

We are all aiming towards customer happiness. Today AI and IT Automation are integral to our lives, so to get to customer happiness, we often need to start at IT or business automation.

Tracy Duprée, Ambassador of Customer Happiness at Alcatel-Lucent Enterprise in North America, writes an engaging article about this.

Read the full article here: https://www.al-enterprise.com/en/blog/it-vanguard-wins-with-automation

Thank you Tracy for these insights.